Location: PA
Alt for reasons.
My parents were with a large insurance company for years for their 2 houses, 2 cars and umbrella coverage. Last year, my dad (a chef, will make sense later why that's important) was looking for cheaper coverage and went with a small local company and an agent he used to work with.
After a year, my parents had several issues with the company and agent due to several questions and claims. Recently after a year they went back to the large insurance company, and they offered 1k off their old policy a year, so they decided to switch back. This week they started the process of canceling the policy.
One day this week at 4pm, the agent contacted my dad wanting to know why he was canceling. Those in the industry know that is a bad time to contact a chef, and he did not respond. At 10pm, this agent started sending text messages to my dad with personal attacks, saying things such as "he doesn't wear the pants in his relationship", "he's nothing but a glorified lunch lady", and "he obviously is not providing for his family if he needs 1k knocked off his policy". My dad called him trying to resolve that it was not personal, but a business decision. The agent again attacked my dad. After the call, he sent a text saying he needs to watch his back at his restaurant, or something bad could happen.
I've told my parents at the least, they need to file a police report with the text, and need to escalate this. However, they are convinced since this insurance agency is all the same family, nothing will happen. Besides a police report for the threat at my dad's place of employment, is there any other steps they should take?