Location: GA
See the letter:
We have an Airbnb property next door where the owner lists it almost 2x the legal capacity. There have been multiple shootings, and we had our home and car full of bullet holes which remain to this day.
The lawn has had ruts multiple times from his guests driving across it to get to and from the parties. When the lawn is damaged on both sides of the property line, the owner is a jerk and he only re sods his side of the property line.
Airbnb insurance will not respond to the lawn damage claims (there have been many) until 6 months have passed, then they say "Your lawn has since healed". So no matter what, they haven't covered repairs for anything.
What can I do to hold the owner and/or airbnb accountable?
We lived here for 30 years and the shootings at the Airbnb have been the only to have ever occurred in our neighborhood in all that time. We're feeling hopeless but want to evaluate all our options.
Edit: SHould have metioned the parties that are held there, there will be over 30 cars showing up for a 3 bedroom house. When the shootings occured the host evidently did not have any working cameras and no one has been arrested. Two innocent neighbors almost got killed from bullets going through their walls, with one shooting between the guests having over 30 rounds discharged between a minimum of 2 active shooters.